Privacy Policy

Who we are
This website is operated by Luke Hatch Wickline Contracting (“we,” “us,” “our”). Contact: lhwcontracting@yahoo.com, (614) 374‑8051, 12204 Jug St, Johnstown, OH 43031

What this policy covers
This policy explains what personal information we collect, how we use it, who we share it with, how we protect it, and the choices available to visitors and customers.

Information we collect

Information provided by visitors: name, email, phone, city/ZIP, service interest, project details submitted via forms or chat.
Communications: messages, call recordings/voicemails if the phone system records, and SMS replies if opting to text.
Technical data: IP address, device/browser type, pages viewed, referring URLs, and general location derived from IP.
Cookies and similar technologies: used for site functionality, analytics, and advertising/retargeting.
Offline data: information shared during calls, site visits, or estimates.

How we use information

To respond to inquiries, schedule and provide estimates, and deliver our services.
To send service updates and appointment reminders (email or text, with opt‑out any time).
To improve the website and advertising through analytics and performance measurement.
To prevent fraud, secure the site, and comply with legal obligations.

Legal bases (where applicable)
We process data with consent (form submissions, marketing), to perform a contract or take steps prior to a contract (estimates/projects), and for our legitimate interests (service improvement, security).

Sharing information
We do not sell personal information. We may share limited data with:

Service providers acting on our behalf (hosting, website platform, analytics, CRM, email/SMS tools, call tracking).
Professional partners required to deliver work (e.g., specialty trades or suppliers) when necessary.
Law enforcement or regulators if required by law or to protect our rights.
All service providers are expected to handle data securely and only for our instructions.

Cookies and advertising
We use cookies/pixels for site functionality, analytics, and to show relevant ads (retargeting). Visitors can control cookies via browser settings and opt‑out of interest‑based advertising through platform settings. See: “Do Not Track/opt‑out options” below.

Data retention
We keep inquiry records as long as needed for quotes, customer service, legal, tax, and business purposes, then delete or anonymize them. Typical retention for leads is up to months unless a project begins or laws require longer.

Your choices

Access/Update/Delete: Request a copy, correction, or deletion of personal information.
Marketing opt‑out: Unsubscribe links in emails; reply STOP to SMS; ask us to remove you from remarketing audiences.
Cookies: Adjust browser settings to block or delete cookies. Some features may not work without cookies.

Do Not Track and opt‑out signals
We honor common industry opt‑out methods when reasonably detectable. You can also adjust ad preferences in Google/Meta accounts and use browser tools that limit tracking.

Children’s privacy
Our site and services are not directed to children under 13, and we do not knowingly collect information from them. If a parent or guardian believes a child provided data, contact us to remove it.

Data security
We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is 100% secure.

International visitors
Our services are aimed at customers in the United States. If visiting from outside the U.S., you consent to processing in the U.S., where laws may differ.

Links to other sites
Our site may link to third‑party websites we do not control. Review their privacy policies before providing information.

Changes to this policy
We may update this policy occasionally. The “Last updated” date will reflect the latest version. Significant changes will be communicated on this page.

How to contact us
Questions or requests about this policy or your data:
Email: lhwcontracting@yahoo.com
Phone: (614) 374‑8051
Mail: Luke Hatch Wickline Contracting L.L.C., 12204 Jug St, Johnstown, OH 43031